Credit Guide

About this Credit Guide

As a licensed credit provider, we are required to give Renter a Credit Guide as soon as practicable after it becomes apparent to us that a credit Agreement is likely to be entered into.

The guide includes information about us, our responsible lending obligations, and our dispute resolution process.

Suitability Assessment

Under the National Consumer Credit Protection Act, we must not enter into a credit Agreement with Renter, or increase the credit limit of a credit Agreement with Renter, if the Agreement is unsuitable for Renter.

The Agreement will be unsuitable for Renter if, at the time the Agreement is entered into or the credit limit is increased, it is likely that

• Renter will be unable to comply with Renter financial obligations under the Agreement, or could only comply with substantial hardship; or
• the Agreement will not meet Renter requirements or objectives.

We must make an assessment whether the Agreement will be unsuitable for Renter before entering into a credit Agreement with Renter or increasing the limit of an existing credit Agreement. Renter can request a copy of our assessment. We must give Renter a copy (at no charge to Renter):

• before entering the credit Agreement or before the credit limit is increased, if Renter make the request before then;
• within 7 business days, if Renter request is made within 2 years of entering into the Agreement or the credit limit increase; and otherwise, within 21 business days.

We do not need to give Renter a copy of the assessment if:

• Renter request is made more than 7 years after entering into the Agreement or the credit limit increase; or
• the credit Agreement is not entered into or the credit limit is not increased.

Dispute Resolution

Wayne Byrnes Discounts offers its members both aninternal and an external dispute resolution process that are readily accessible and free.

When Does a Dispute Arise?
A dispute arises if Renter make a complaint to Wayne Byrnes Discounts about a product or service and Renter are not satisfied with the response that Renter receive.

Internal Dispute Resolution
To use our internal dispute resolution procedure Renter should address a letter, email or fax detailing the dispute to:

Name: The Member Representative
Mail: Wayne Byrnes Discounts Pty Ltd
PO Box 17 Narellan NSW 2567
Phone: 1300 888 109

If the Member Representative is able to resolve the dispute he or she will promptly notify Renter in writing of the outcome and provide reasons for the outcome. If Renter are still not satisfied with the outcome of a dispute, Renter can refer the matter to our external dispute resolution scheme.

Renter are not obliged to pursue a dispute with Wayne Byrnes Discounts using its internal dispute resolution procedure. If Renter do use the internal dispute resolution procedure, Renter may commence legal proceedings before, after or at the same time as using the internal dispute resolution procedure.

Wayne Byrnes Discounts’ participation in the internal dispute resolution procedure is not a waiver of any rights it may have under the law or under any Agreement between Renter and Wayne Byrnes Discounts.

External Dispute Resolution

External dispute resolution is a free service established to provide Renter with an independent mechanism to resolve specific complaints.

Renter must attempt to resolve Renter complaint with us before contacting our external dispute resolution scheme. If Renter have a complaint which remains unresolved after speaking to our Member Representative, Renter can contact our external dispute
resolution provider or get legal advice.

Our external dispute resolution provider is:

Name: Credit Ombudsman Service Limited
Mail: PO Box A252, Sydney South NSW 1235
Phone: 1800 138 42200
Fax: 02 9273 8440


For more information regarding Wayne Byrnes Discounts or any of the products and services outlined in this guide, please visit any of our branches, or contact us on 1300 888 109.